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BT Apprenticeship Review makes history in Scotland

Press release   •   Dec 04, 2017 07:00 GMT

Apprentices are pictured at Openreach’s Scottish training centre in Livingston, West Lothian.

BT Group has become the first-ever employer in Scotland to be awarded the highest possible marks in a review of its Modern Apprenticeship scheme by HM Inspectors.

The company received ‘Excellent’ gradings in all five areas* assessed during the review, which was undertaken by HM Inspectors from Education Scotland.

Previously, the highest rating ever achieved in Scotland was four Excellent grades and one Very Good.

The review process covers Modern Apprenticeships in IT and Communications offered by colleges, training providers and employers. Core areas of evaluation are rated on a six-point scale from unsatisfactory to excellent, the latter awarded for “outstanding and sector leading” results.

The rigorous assessment process included in-depth interviews with senior managers, trainers and Modern Apprentices across the company.

BT Group currently employs more than 320 apprentices in Scotland, with 185 working in Openreach and the rest in the other lines of business, including 44 in BT Business and Public Sector and 29 in EE.

BT Scotland director Brendan Dick said: “We’ve employed apprentices for more than 100 years and it’s the first time in our history we’ve achieved all excellent ratings for our scheme anywhere in the UK. We’re honoured and thrilled by this fantastic result.

“Modern Apprentices are the lifeblood of our business and we work hard to make sure they get the best possible grounding whether they’re headed for a career in engineering, customer service, mechanics or cyber security.

“Modern Apprenticeships are a great choice for individuals who want to learn as they earn, but they also bring skills into the workforce that benefit the wider Scottish economy.

“We work very closely with Skills Development Scotland on our Modern Apprenticeship programme, and we could not have done this without the fantastic support they provide.”

He added: “The review has highlighted as an area for development the need to increase our number of female Modern Apprentices. We’ll be looking at what more can be done to encourage women into careers in IT and communications, which ties in with our long-term commitment to help build a culture of tech literacy in the UK.”

The inspectors examined learning, teaching and other activities at BT and Openreach that impact on the quality of the apprentice experience. These were evaluated against three areas: Outcomes and Impact, Service Delivery and Leadership and Quality Culture.

They found that achievement rates among BT Modern Apprentices were significantly higher than the ICT sector and the national average. The report highlighted the company’s collaborative approach with political and technical organisations, and the development of links with Scottish universities to deliver degree-level programmes in the near future.

The report concluded: “There is a culture of improvement within BT at all levels which supports apprentices to achieve their programmes, develop important technical and essential skills and take opportunities to develop themselves within the company.

“BT is meeting well its strategic ambitions of ensuring every apprentice receives high-quality training experiences and developing a pool of talent to meet business needs and provide future managers.”


Notes to editors:

*The five core areas assessed during the Education Scotland review are as follows:

  • How well are apprentices progressing and achieving relevant, high quality outcomes?
  • How well does the organisation meet the needs of its apprentices and stakeholders?
  • How good is the delivery of training?
  • How good is the management of training delivery?
  • How good is the strategic leadership?

Apprentices are pictured at Openreach’s Scottish training centre in Livingston, West Lothian.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2017, BT Group’s reported revenue was £24,062m with reported profit before taxation of £2,354m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

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