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BT set to recruit 35 additional engineers in the Highlands and Islands

Press Release   •   May 09, 2016 12:10 BST

BT today announced plans to recruit an additional 35 engineers in the Highlands and Islands.

The new engineers will help Openreach, BT’s local network business, continue to improve customer service by installing new lines and fixing faults more quickly.

They’ll also work on delivering high-speed fibre broadband to more households and businesses. Around two million Scottish premises are already able to access the high speed technology.

BT is particularly keen to hear from recruits in six targeted areas – Fort Augustus, Fort William, Salen on Mull, Lochailort, Thurso and Bettyhill.

Further details on the new jobs and how to apply are available at

Today’s announcement is the latest in a series of major recruitment drives undertaken by BT in Scotland. Around 120 more engineers were hired by Openreach last year – including 15 in the Highlands and Islands – whilst earlier this year BT announced plans to recruit more than 100 further apprentices and graduates across Scotland and another 85 customer service advisors in Aberdeen, Dundee and Glasgow.

Last year, Openreach volunteered to publish regular customer service performance data on its website, showing how it delivers against a range of service targets, including standards set by the regulator, Ofcom.

Having recruited around 2,800 engineers and more than 550 apprentices over the last 18 months across the UK, Openreach has been meeting all 60 of Ofcom’s service standards. However, as these measures become tougher each year, the new engineers will help the company continue improving service levels beyond the regulator’s expectations.

The business is particularly keen to recruit more female engineers, having recently joined forces with other technology firms to create a new mentoring scheme – Step into STEM – which encourages schoolgirls to pursue Science, Technology, Engineering and Mathematics careers.

Openreach has also been employing a significant number of ex-service men and women - continuing the company’s long-standing relationship with the UK Armed Forces. 

Fraser Rowberry, who heads up Openreach in Scotland, said: “This latest recruitment represents another major investment by BT in Scotland as a leading employer and provider of essential services.

“New recruits will be embarking on exciting careers in a fast-moving industry which is making a major contribution to Scotland’s future success. They’ll be working hard to ensure that local households and businesses get the best possible service whether they have ordered the latest new technology, such as fibre broadband, or simply reported a fault.

“Given our focus on service, we’re looking for people who can connect with customers and give them a superb experience they’ll remember. In return, we offer the chance of a fantastic career in a company that’s at the forefront of building the UK’s connected future.”

About BT

For more information, visit BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.With effect from 1 April 2016, the group has been reorganised and the customer-facing lines of business are now: Global Services, Business and Public Sector, Consumer, EE, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2016, BT Group’s reported revenue was £19,042m with reported profit before taxation of £3,029m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit